Coffee Booster and Probiotic Blend · paid once, never renewed · leaves the warehouse within 2 business days
Legal

Return & Refund Policy

[COMPANY NAME] LIMITED, a company incorporated in Hong Kong SAR, with its registered office at [REGISTERED OFFICE ADDRESS], Hong Kong (“we”, “us”, “our”), operates the website wellarayhq.com (the “Site”) and sells Wellaray® food supplements to consumers online. You can reach us at support@wellarayhq.com or +1 (320) 381-0320.

This Return & Refund Policy forms part of our Terms of Sale. Effective date: September 17, 2026.

1. In short

  • You can return unopened products in their original sealed packaging within 30 days of delivery.
  • Register the return by e-mail first; we then send you the return address and instructions.
  • You pay the return shipping, and the original shipping charge is not refunded.
  • Refunds go to your original payment method within 14 days of us receiving the return.
  • Damaged, defective or wrong items are replaced or refunded in full — no need to send them back unless we ask.

2. What can be returned

Because Coffee Booster and Probiotic Blend are food supplements, we can only accept products that are unopened, sealed and in their original packaging, returned within 30 days of the delivery date shown in the carrier’s tracking. Opened or used products cannot be returned or refunded, unless they were damaged, defective or not what you ordered (section 4). Returns that were not registered and approved first cannot be accepted.

3. How to return

  1. Register the return. E-mail support@wellarayhq.com within 30 days of delivery with your order number, the product(s) you are returning and the reason.
  2. Approval and instructions. We reply within 2 business days with the approval, the return address and instructions. Please do not send anything before you have them.
  3. Ship it back. Pack the product securely and send it with a tracked service within 14 days of the approval. You pay the return shipping. E-mail us the return tracking number.
  4. Inspection and refund. When the return arrives we check it and refund the product price to your original payment method within 14 days of receipt. The original shipping charge and the return shipping are not refunded. Refunds made through PayPal, Klarna or a card issuer may take a few extra days to show, depending on their processing times.

4. Damaged, defective or wrong items

If a product arrives damaged, is defective or is not what you ordered, e-mail support@wellarayhq.com within 7 days of delivery with your order number and clear photos of the product and packaging. We will send a replacement at no cost or refund the full amount you paid, including shipping, as you prefer. You do not need to return the item unless we ask you to, in which case we cover the return cost.

5. Cancelling an order

If you want to cancel, e-mail us immediately with your order number. If the order has not been dispatched yet, we cancel it and refund the full amount. Once it has been dispatched, follow the return procedure above.

6. Customers in the EU and the UK — statutory right of withdrawal

If you live in the European Union or the United Kingdom you may withdraw from your purchase within 14 days of the day you (or a person you nominate, other than the carrier) receive the products, without giving a reason. To withdraw, send us a clear statement (an e-mail is enough) before the 14 days end; you may use the model form below but do not have to. Send the products back within 14 days of telling us, with tracking; you pay the return shipping. We refund all payments received from you, including the standard delivery charge, within 14 days of the day you told us, using the original payment method; we may withhold the refund until we have received the products or proof that you have sent them.

Under Article 16(e) of Directive 2011/83/EU and the corresponding UK rules, sealed goods that are not suitable for return for health-protection or hygiene reasons cannot be returned once the seal has been broken. Our products are sealed food supplements, so the right of withdrawal does not apply to products you have unsealed. Products you have not unsealed can be returned in full.

Model withdrawal form — To [COMPANY NAME] LIMITED, [REGISTERED OFFICE ADDRESS], Hong Kong, support@wellarayhq.com: I hereby give notice that I withdraw from my contract of sale of the following goods: [product(s)], ordered on [date] / received on [date]. Name of consumer: […]. Address of consumer: […]. Date: […].

7. Contact

[COMPANY NAME] LIMITED
[REGISTERED OFFICE ADDRESS], Hong Kong
E-mail: support@wellarayhq.com
Phone: +1 (320) 381-0320